Privacy Policy
Last updated: March 2026
1. Introduction
Easy Solar Sdn Bhd (Company No. 201401013685 / 1089769-P), referred to as "Easy Solar," "we," "us," or "our," is committed to protecting the privacy and personal data of our website visitors, customers, and business partners in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at easysolar.com.my or interact with our services.
2. Information We Collect
Information You Provide
When you contact us via WhatsApp, email, phone, or our website, we may collect:
Your name, email address, phone number, property address or location, electricity bill information (for solar assessment), property type and roof specifications, and any other information you voluntarily provide.
If you make a payment or apply for an instalment plan through senangPay, payment-related information (such as transaction reference, payment status, and billing details) will be processed by senangPay in accordance with their privacy policy. We do not store full card numbers or full bank account details.
Information Collected Automatically
When you visit our website, we may automatically collect: device type and browser information, IP address and approximate location, pages visited and time spent, referral source (how you found us), and cookies and similar tracking technologies.
3. How We Use Your Information
We use the information we collect to: respond to your enquiries and provide solar assessments, design and propose solar systems tailored to your needs, process and fulfill service agreements, send you relevant updates about your project or service, improve our website and services, comply with legal obligations, and communicate about our services when you have given consent.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with: our technology partners and equipment suppliers (only as necessary to fulfil your project), our subcontractors and installation teams (only project-relevant information), regulatory authorities such as SEDA, ECOS, and SESB (as required for permits and compliance), payment processors including senangPay (for processing payments and instalment arrangements), and professional advisors and service providers who assist our business operations.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. These include essential cookies required for basic functionality, analytics cookies to understand how visitors use our website, and preference cookies to remember your settings. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Your Rights
Under the PDPA, you have the right to: access your personal data held by us, correct any inaccurate personal data, withdraw consent for processing your data, and request limitation of processing in certain circumstances.
To exercise these rights, please contact us at hello@easysolar.com.my or call +6 016 338 9937.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, Facebook, Google Maps). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data:
Easy Solar Sdn Bhd
Mile 10, Jalan Tuaran, Menggatal,
88450 Kota Kinabalu, Sabah, Malaysia
Email: hello@easysolar.com.my
Phone: +6 016 338 9937